FAQ
FAQ – SpaPilot™, E.W.A. & Aquenity
Everything about smart spa & pool control, water analysis, ordering, shipping, privacy and support.
What is SpaPilot? General
SpaPilot is an all-in-one Wi-Fi controller for hot tubs that lets you set temperature, plan heating, and track energy/costs from your phone. It’s built to simplify use and cut energy spend with smart automation.
How much can SpaPilot reduce my energy costs? Savings
Up to ~80% on heating (usage-dependent). Smart scheduling and cost control avoid heating when it’s expensive and prioritize when it’s cheap.
What is E.W.A. (Easy Water Analysis)? General
E.W.A. is an inline, Wi-Fi connected sensor system that measures pH, ORP and temperature in real time and sends insights/alerts to your phone for clearer, safer water.
Does E.W.A. work with my brand of spa or pool? Compatibility
Yes. E.W.A. is designed to work with all spa brands and also suits swim spas and pools via inline plumbing mounts.
Can I use E.W.A. alone or together with SpaPilot? Setup
Both. E.W.A. runs standalone for water monitoring and pairs nicely with SpaPilot for full control + water intelligence in one ecosystem.
Which spa control systems does SpaPilot support? Compatibility
Current support targets Balboa BP-series. Gecko IN.YE support is listed as launching (check product page for the current timetable).
Do I need Wi-Fi/internet for SpaPilot and E.W.A.? Connectivity
Yes. A stable Wi-Fi connection is needed for remote control, live data and notifications in the mobile app.
Does SpaPilot replace my spa’s front panel? Compatibility
No. SpaPilot connects to the existing control system to enhance it with remote control, planning and energy optimization.
How long does SpaPilot installation take? Install
About 20 minutes for a typical install with basic tools and access to the spa’s equipment bay.
Do I need an electrician to install SpaPilot? Install
No. It’s designed for a straightforward, non-electrical retrofit to the control box. If unsure, use a qualified technician.
Where and how is E.W.A. installed? Install
E.W.A. mounts inline on the circulation pipe/hose for stable, flow-based readings (unlike floating sensors). Kits are available for common pipe sizes.
Which plumbing sizes does E.W.A. support? Install
Typical options include 1.5" and 2" for spas and 50 mm for pools; choose the variant that matches your plumbing in the product selector.
How long does the E.W.A. probe last? Maintenance
The replaceable probe has a typical lifespan of up to ~24 months depending on use and water chemistry.
Where do I download the SpaPilot app? App
Google Play (Android). iOS availability may vary by region—check the product page for the latest links.
Which features are included in the app? App
- Wi-Fi remote control (temp & heating on/off)
- Smart heating schedules and planner
- Energy usage & estimated cost tracking
- Notifications and reminders
Does SpaPilot use live electricity prices? Energy
Yes. You can choose hourly/zone/fixed price modes; planning and heating logic can align with cheaper price periods.
Can I sync spa plans with my calendar? Planner
Yes. The Planner can sync bath times with your calendar to avoid unnecessary heating between sessions.
Does E.W.A. give dosing guidance? Water care
E.W.A. sends smart alerts and guidance so you know what to adjust and when—minimizing guesswork and chemical waste.
Where can I order SpaPilot or E.W.A.? Orders
Via the official shop aquenity.com
Do you ship across Europe? What does it cost? Shipping
Yes. Orders over €100 are shipped free in Europe (SpaPilot/E.W.A. are always shipped free). Carriers include DPD/DHL; you’ll get track & trace by email/SMS.
Which payment methods are accepted? Payments
Common online methods incl. Visa/Mastercard, Apple Pay, Google Pay, Klarna, iDEAL and more (varies by shop/region).
What’s the warranty? Warranty
Standard warranty is 24 months (see your store’s policy page for the exact terms in your region).
Where do I find manuals? Support
Manuals and guides are provided on the brand support pages and the shops’ User Manuals sections.
How do I contact support? Support
Info@aquenity.com
What data do the apps/services collect? Privacy
Examples: name, email, address, usage data from devices (e.g., temperature, water quality, device status), technical logs and IP/technical info. See the full Privacy Policy for details.
Can I access or delete my data? Privacy
Yes. You can exercise rights (access, correction, erasure, etc.) by contacting the controller listed in the Privacy Policy.
How is SpaPilot different from basic Wi-Fi on/off modules? Product
Beyond remote on/off, SpaPilot adds cost-aware planning, energy tracking, and smart scheduling for substantial savings and comfort.
Why is inline analysis (E.W.A.) better than floating sensors? Water care
Inline placement samples circulating water under stable flow, providing more reliable, repeatable readings than surface-level floats impacted by temperature/stratification.
Does SpaPilot support solar or AI features? Roadmap
Roadmap items include Solar mode and AI-driven Autopilot. Check release notes/product page for the latest status.
Is there a savings calculator for in-store demos or customers? Sales
Yes. The shops provide a SpaPilot Savings Calculator to estimate savings based on usage and energy pricing.
Who is behind Aquenity? Company
Aquenity is operated by DKX AB (SE). Company information and address are listed in the site footer/policy pages.
Are Balboa or Gecko official partners? Legal
No. Any mention of Balboa/Gecko is to clarify technical compatibility; there’s no commercial partnership stated.
Do you offer support and installation services? Support
Yes. Expert support is available, contact info@aquenity.com
Can I track my shipment? Shipping
Yes. You’ll receive a track & trace link by email/SMS when your order ships.
What if my spa has 2” (60.3 mm) plumbing? Install
Choose the E.W.A. variant for 2” plumbing in the product options; other sizes (e.g., 1.5”, 50 mm) are also available.
Will SpaPilot work in a holiday home when I’m away? Connectivity
Yes—provided the spa location has working Wi-Fi/internet, you can control and monitor remotely through the app.
Does E.W.A. reduce chemical use? Water care
By measuring continuously and alerting you only when needed, E.W.A. helps avoid over-dosing and typically lowers chemical consumption.
How is cost tracking calculated? Energy
The app combines measured/estimated energy use with your selected tariff mode (hourly/zone/fixed) to estimate costs and identify cheaper heating windows.
Can I return a product if I’m not satisfied? Returns
Returns follow the store’s policy (cool-off period/conditions apply). See the Return Policy page where you purchased.
Note: Features, prices and availability can vary by market and over time. Always check the product page for current details.