Return policy

Return Policy

At Aquenity, your satisfaction is our priority. If for any reason you are not fully satisfied with your purchase, you can return it within 30 days of delivery.

Conditions for returns:

• The product must be unused, in its original condition, and in the original packaging.
• Proof of purchase (order confirmation or receipt) is required.
• Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

How to return your item:

• Contact our support team at info@aquenity.com with your order number and reason for return.
• Our team will provide you with return instructions and the return address.
• Once the item is received and inspected, we will process your refund to your original payment method.

Refunds:

• Refunds are typically processed within 5–7 business days after we receive your return.
• If your return is approved, you will receive a confirmation email once the refund is issued.
• If you have received a defective or incorrect item, please contact us immediately so we can arrange a replacement at no additional cost.

Contact

📧 Email: info@aquenity.com
📞 Phone: +46 76 308 75 53
🏠 Address: Gulsparvsvägen 3, Växjö, Sverige
🕒 Opening times: Monday–Friday 8 AM–5 PM